Shipping & FAQ
Shipping costs, delivery times, returns, payment: everything you need to know, before and after you order.
Shipping costs
| Order | Cost |
|---|---|
| All orders, France and European Union | Free |
| Order with an oversized item (furniture, large rug) | + €39 per order |
The same rates apply in France and in every country we ship to. The oversized item surcharge applies regardless of the order total.
Delivery times
| Step | Estimated time |
|---|---|
| Order preparation | 2 business days |
| Delivery across the European Union | 3 to 7 business days after dispatch, i.e. 1 to 2 weeks after ordering |
| Some pieces (shown on the product page) | 1 to 3 weeks after ordering |
| Bulky pieces (furniture) | 37 to 40 business days after dispatch, about 8 weeks |
Weekends and public holidays are not counted. The estimated delivery date is shown on every product page, under the price. Every shipment is tracked: the tracking link is emailed to you as soon as it ships. Within the European Union, there are no customs duties to pay on delivery.
Orders & shipping
Which countries do you ship to? Are there customs fees?
We ship to France and every country in the European Union, with free shipping: your packages travel within the European Union or clear customs there before reaching you, so you have no customs duties or import fees to pay on delivery.
We also ship to Switzerland and Norway (€9), and to the United States, Canada, Australia and Japan (€14.90), excluding oversized items. In these countries, customs duties, import taxes and any carrier fees are the customer’s responsibility and are paid on delivery. The United Kingdom is coming soon.
When will my order ship?
Within 2 business days. You then receive an email with the tracking number.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Write to us and include your order number.
Can my order arrive in several packages?
Some pieces ship separately. Each package has its own tracking.
Returns & refunds
How do I return a piece?
You have 14 days after delivery to change your mind, a period we extend to 30 days. Write to us and we’ll send you the return address. The conditions, including return shipping costs, are detailed in our terms and conditions of sale.
How long does a refund take?
Within 14 days of receiving your return, to the original payment method.
Did a piece arrive damaged?
Write to us as soon as possible, with a photo if you can: we’ll replace it or refund it. In any case, you’re covered by the legal guarantee of conformity for 2 years after delivery.
Payment
Which payment methods do you accept?
Credit card, PayPal, Apple Pay and Klarna, depending on the options shown at checkout.
Is payment secure?
Yes. Payments are encrypted and Cozyhavn never stores any card details.
Pieces & care
Are the colors true to the photos?
They may vary slightly depending on your screen and, for natural materials, from one piece to another.
How do I care for my pieces?
Each product page lists the recommended care. If in doubt, write to us.
Have a question?
We reply Monday to Friday, as quickly as we can.